Pembimbing : Wiwik Pratiwi

ABSTRACT

This study aims to test empirically whether accounting information
systems, system quality and service quality affect the satisfaction of users of
mobile banking-based applications for BCA customers. In this study primary
data is used. The sample of this study is customers at BCA Bank who download
and use Mobile Banking Based Applications using the Slovin formula method.

There are 100 respondents who were studied as research samples. This research
uses quantitative methods. The research variables used are accounting
information systems, service quality system quality, and user satisfaction. The
test used is multiple linear regression analysis using the SPSS version 23.0
application program.

The results of this study indicate that accounting
information system variables, system quality and service quality significantly
influence the satisfaction of users of mobile banking-based applications for BC
customers both partially and simultaneously.

Keywords : Accounting Information Systems, Quality of Service Quality
Systems, and User Satisfaction